Online Retail And E

Cath Kidston has invested in its digital infrastructure by upgrading its ecommerce platform, activating a CRM platform to enhance tailored customer interactions. With investment from parent company Baring Private Equity Asia, the retailer realigned its cost base and structure to create an “economically viable operating model”. Parent company Baring Private Equity Asia secured a pre-pack administration deal and said it would buy the online business, brand and wholesale arm from administrators. Impact of the Coronavirus on Retailers This report explores the impact of the initial stages of Covid-19 on the UK retail & leisure industry back in March 2020. The Contribution of the Takeaway Market to the UK Economy How does the UK takeaway industry impact the UK economy? This report looks at the valuable economic & social contribution.

But just because you have a CCJ or IVA doesn’t mean you won’t be able to buy insurance for your business. It’s important to realise that different insurers have different rules – some have stricter rules than others. Find out how much you’ll pay by comparing prices from a range of trusted insurers. You choose what goes into your policy, so you only pay for what you need. Except your takings are stolen from your stand when your back’s turned.

Consequently, making accurate purchase decisions is very difficult for online customers and they may choose to return unsatisfactory products to the retailer as per the return policy (Fu et al., 2016). Thus, online retailers’ return policies can motivate or demotivate the customers to repurchase from the same retailer. Offering a return policy, by which consumers can return the purchased products for refund, has been used as a significant marketing tool and a competitive strategy to considerably increase consumer satisfaction and improve product sales . Similarly, a recent study suggested that as online shopping does not offer the ability to handle the product before purchase, a retailer’s return policy is a tool to enhance sales and boost loyalty (Oghazi et al., 2018).

In 2017 it was estimated to be worth £320 million in the UK, and even beat Valentine’s Day in order spend. In the US, Easter spending was predicted to amount to US$18.2billion, with most purchases coming from food, clothing, gifts, flowers and candy. The expression was created by eBay in 2007 to describe the best sales day in December , and the ‘green’ apparently comes from the colour of dollar bills. Boohoo set out plans to upgrade the site functionality, user experience and offer to help drive conversion, order frequency and share of wallet.

Read some of the questions people ask about online retailers’ insurance. Products liability insurance covers damage to people and property caused by the products you sell, and that you’re liable for. Public liability insurance covers third-party property damage and injury caused by you or your business. It’s useful if you go out and about to meetings or events, or if people come and see you. Cover of up to £5 million, if a member of the public is accidentally injured or their property gets damaged while dealing with your business. You’ll also get product liability insurance – protecting you in case of any compensation claims related to damage or injury caused by customers.

Meanwhile, Asos struck a deal with the US department store Nordstrom last July, which saw Topshop sold in its 350 stores and website. As part of the deal, Nordstrom took a minority stake in Topshop, Topman, Miss Selfridge and HIIT brands. Asos revealed that Topshop customers shopped with higher frequency on average and were “highly valuable with a higher average customer value across key markets than Asos’ group average”. The website features a particularly strong beauty offer. In December 2021, Boohoo opened a 7552 sq ft Debenhams flagship beauty store at Manchester Arndale centre, which was thought to be a move that was necessary for Boohoo to meet historic contractual deals with key brands. Boohoo says this model will “give customers unparalleled choice and gives the brands increased visibility over their inventory and channels to market”.

No use, distribution or reproduction is permitted which does not comply with these terms. Smei is a trading name of Marsh Commercial, a UK award winning expert in insurance and risk management, and part of the same business family as Marsh, a global leader in insurance broking and risk management. Occasionally a representative from Marsh Commercial may contact you in response to your enquiry if your trade type is better suited to that area of the business. Our team of insurance specialists understand the challenges that opticians face on a daily basis. That’s why our policies offer a wide range of cover for all your needs. Stay cool, with tailored ice cream parlour and dessert shop insurance from smei.

In 2009, the shopping giant Alibaba decided to create a sales day on Singles Day on its TaoBao marketplace – an act that was swiftly followed by almost every other ecommerce website. And it’s since become known more as a huge shopping fest than a day celebrating singletons. We can help you find the right business insurance for your online retail business, at the right price – no fuss, no hassle.

Results indicate that satisfaction with prior experiences is an important aspect in generating trust. This outcome is consistent with prior research (e.g., Martín and Jimenez, 2011; Hung et al., 2019; Wang and Kim, 2019) that confirmed satisfaction’s mediating role between e-service quality and customer trust in an online shopping context. For example, research suggested that compared to males, female customers consider a higher probability of negative consequences in the online shopping context . Prior research further suggests that female customers are more sensitive than males and more care about details related to the service provided by internet retailer (Shi et al., 2018). Such gender differences lead to different influences of e-commerce constructs on their online shopping decisions.

While every retailer hopes for strong year round sales, there are some peak shopping windows throughout the year that deserve to be taken advantage of. Boohoo first bought Karen Millen and Coast out of administration in 2019 and opted to scrap their stores. It followed up this deal by buying Oasis and Warehouse’s online arms in 2020 in a deal worth £5.25 million from Hilco Capital, which had bought the brands’ assets from administrators.