Researchers further note that very few studies have focused on the customers’ attitudinal and behavioral aspects (Jain et al., 2017) in the context of online retailer’s post-sale services. The online shopping environment is considered complex and competitive . A recent study revealed that consumers are skeptical about using online channels (Lu et al., 2018). Accordingly, estimates of shopping cart abandonment rates range to more than 50% of transactions (Baymard Institute, 2019; Bell et al., 2020). More importantly, retailers face difficulty in retaining customers who frequently switch to other online retailers (Jain et al., 2017; Kumar et al., 2018).
Providing your annual turnover is below £500,000, this insurance is for you. It allows you to keep your online shop open all hours, safe in the knowledge you’re protected. You will be taking calls from our retailers who are based in convenience stores up and down the country. As the face of … Read MoreRead More →