Customer Care Supervisor Interview
They get to select a prize which is normally fairly substantial, obtain and letter from the CEO and a Rogers pin. The common tenure for THE SHOPPING CHANNEL workers is eight – 10 years. Rewards and recognition are an necessary part of The Shopping Channel culture.
Overall, the The Shopping Channel Customer Care Centre displays many optimistic contact heart employer of alternative® attributes. The Shopping Channel is a single site that also uses over one hundred home based mostly brokers to help with the unique name spikes associated with the on-air broadcast. The Customer Care Centre construction features a VP Customer Service, Customer Care Manager, Quality Assurance Manager, Help Desk Manager and Customer Relations Manager. Each Supervisor has up to 15 front-line Representatives reporting to them. There are 18 Help Desk workers and a couple of Help Desk Supervisors reporting to the Help Desk Manager.
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